Questions our clients ask...

Q: There are more and more Virtual Assistants out there in the market place - what would you say is the difference with you?

A: There are lots of differences - in terms of the quality and professionalism of our team and our proven levels of client satisfaction. But probably the most important difference is that we operate under the one roof - unlike the majority of providers who outsource the outsourcing, as it were. It's a bit like Chinese whispers - the integrity of your tasks and communication gets lost along the way.

Q: How long have you been in business?

A: Since 2006. Check out our testimonials and see what our clients say about us. We're here to stay.

Q: What is a Virtual Assistant?

A: Someone who provides a range of services, traditionally provided by a secretary or PA, to support the day-to day running of a business. Virtual Assistants work from their own office, using their own equipment, cutting down on your overheads and employee costs.

Q: My business is ticking over OK - why would I want to use a Virtual PA service?

A: Well, it depends. If you're really happy with the ways things are, that's fine, but it's possible you could be working smarter. It's not until you've seen how true business efficiency works that you find out what you're missing!

Q: Can you tell me what problems you believe you can solve?

A: Where do we start? Of course it depends upon your circumstances, but if you...

want to devote time to growing your business, without letting the administrative side suffer
want cost-effective, flexible support to suit changes in business demand
feel snowed under by administrative tasks and can't get to the heart of your business
want to make your business more profitable by outsourcing administrative tasks, and charging out your valuable time to clients at a higher rate
feel your IT skills are letting you down
need to resolve an administrative back-log that's impacting your work efficiency
keep missing deadlines
feel you're operating out of chaos!

...then you'd definitely find some solutions at TimeSavers.

Q. We deal with a lot of sensitive contacts and information - how do you deal with that?

A: TimeSavers work to the highest standard of business and information security - we would never undertake a contract without a confidentiality agreement in place. We are also covered by the Data Protection Act.

Q. I can see the potential for lots of miscommunication when it comes to billing - how do you approach that?

A: With excellent business systems and 100% transparency. Clients who work with us receive regular, detailed timesheet reports, routinely issued for tasks completed. This ensures they are quite clear about the status of their work - every step of the way.

Q: Pitch yourself to me in one line...

A: 100% satisfaction guarantee on all tasks undertaken - you don't like, you don't pay, it's as simple as that!

Q: Do you have any promotional offers?

A: We offer an introductory fortnights' free telephone answering, worth up to £60, with no obligation to continue unless you're totally satisfied. Can we tempt you?

Q: Anything else you'd like me to know about?

A: You can now upload large files directly onto our website - which we can then transfer for you. Lots of our clients find this helpful. All part of the service!